Claim & Refund

Claims and Refund Policy for Omkaram Sridathre Services

1. Pooja Products and Kits:

Claims:

●         Omkaram Sridathre Services assures the quality and authenticity of all pooja products and kits provided through our website.

●         In case you receive damaged or defective products, or if there is any discrepancy between the received item and the ordered one, we commit to addressing the issue promptly.

Refunds:

●         Refunds will be initiated in case of damaged or defective products, or if the received item does not match the ordered one.

●         Customers must notify us within 48 hours of receiving the product to be eligible for a refund.

●         Refunds will be processed back to the original payment method used for the purchase.

●         Shipping charges are non-refundable.

2. Pooja Services:

Claims:

●         Omkaram Sridathre Services ensures the highest standards of service delivery for all pooja services booked through our website.

●         If there are any issues during the execution of the pooja service, such as non-compliance with agreed specifications or scheduling conflicts, we are committed to resolving them satisfactorily.

Refunds:

●         Refunds for pooja services will be considered on a case-by-case basis.

●         Requests for refunds must be made at least 48 hours prior to the scheduled date of the pooja service.

Refunds may be subject to deduction of any non-recoverable expenses already incurred by Omkaram Sridathre Services in preparation for the pooja service.

3. Purohit Services:

Claims:

●         Omkaram Sridathre Services ensures the provision of knowledgeable and experienced purohits for all ceremonies and rituals booked through our platform.

●         If there are any concerns regarding the conduct or performance of the purohit, we are committed to addressing them promptly and appropriately.

Refunds:

●         Refunds for purohit services will be evaluated based on the nature of the complaint or issue raised by the customer.

●         Requests for refunds must be made within 24 hours of the completion of the service.

●         Refunds may be subject to deduction of any non-recoverable expenses already incurred by Omkaram Sridathre Services in engaging the purohit.

4. Astrology and Vasthu Consultations:

Claims:

●         Omkaram Sridathre Services ensures the expertise and professionalism of our astrologers and vasthu consultants.

●         If customers are dissatisfied with the consultation received, or if there are any concerns regarding the accuracy or quality of the advice given, we are committed to addressing these issues satisfactorily.

Refunds:

●         Refunds for astrology and vasthu consultations will be considered if the customer expresses dissatisfaction with the service provided.

●         Requests for refunds must be made within 24 hours of the consultation.

●         Refunds will be processed back to the original payment method used for the consultation.

General Refund Policies:

●         All refund requests must be made through the official channels provided on our website or by contacting our customer support team directly.

●         Refunds will be processed within 7-10 business days from the date of approval.

●         Omkaram Sridathre Services reserves the right to refuse or limit refunds in cases of suspected fraud, abuse, or violation of our terms and conditions.

Note: This Claims and Refund Policy is subject to change at the discretion of Omkaram Sridathre Services. Customers are advised to review the policy periodically for any updates or amendments.